Job Description

General job description:
The Assistant General Manager is responsible for assisting with the day-to-day operations at Arizona Zipline Adventures. This includes course maintenance, inspections, hiring, guide training, scheduling, staff management, reservation management, and general site upkeep. The Assistant General Manager ensures the success of Arizona Zipline Adventures by ensuring a high level of safety, well-trained team members, and positive engagement between team members and guests.
Key responsibilities include but not limited to:

  Operations

• Foster a culture of professionalism, teamwork, quality, and fun
• Oversite of day-to-day operations
• Ability to act as manager on duty, reservationist, guide, or prep cook for daily operations (depending on daily staffing needs)
• Can respond to day-of scheduling matters, any inclement weather decisions, any guest complaints, and staff needs 
• Helps maintain a clean and organized facility
• Manage reservation system and tour inventory availability 
• Responds to guest needs
• Ability to work 4-10 hour days as we are open Thursday-Sunday, as well as on and around holidays

 
Training/Management

• Assists and/or leads staff training on all day-to-day operations and rescues
• Lead and develop team of 5-20 staff
• Manage the schedule ensuring staffing levels are appropriate daily in a way that is efficient and economical

Inspections and Maintenance:

• Help manage and perform a regular maintenance schedule
• Maintain equipment inventory records as needed

Qualifications

• 2 years of experience in tourism/service industry or similar 
• 1 year of experience in management 
• Excellent computer skills with proficiency in Excel, Word, and Google
• Risk management and experience working at height 
• Must be available Thursday-Sunday

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