Job Description

Job Description

Job Title: Auto Body Shop Manager

Department: Operations

Reports To: President

Position Summary

The Auto Body Shop Manager is responsible for overseeing the daily operations of the body shop, ensuring high-quality repairs, efficient workflow, customer satisfaction, and profitability. This role leads technicians and staff, manages production and scheduling, and ensures compliance with safety, quality, and company standards.

Key Responsibilities

Operations & Production Management

• Oversee daily shop operations, production flow, and repair scheduling
• Ensure vehicles are repaired accurately, efficiently, and on schedule
• Monitor labor efficiency, quality control, and throughput
• Coordinate workload distribution among technicians
• Maintain a clean, safe, and organized work environment

Team Leadership & Supervision

• Supervise, train, and develop technicians and painters
• Enforce company policies, safety procedures, and performance standards
• Foster a positive and collaborative team culter
• Schedule technician shifts and manage workload distribution
• Conduct performance reviews and manage disciplinary actions as needed

Quality Control & Safety

• Ensure all repairs meet manufacturer, insurance, and company quality standards
• Perform final inspections prior to vehicle delivery
• Enforce safety protocols and ensure the shop operates in compliance with all relevant state and federal regulations, such as those from the Department of Transportation (DOT) and OSHA

Customer & Insurance Relations

• Address customer concerns and ensure high levels of satisfaction
• Work with insurance adjusters and vendors to support repair approvals and supplements
• Ensure clear communication regarding repair status and timelines

Financial & Business Management

• Manage shop profitability, labor costs, parts costs, and operational expenses
• Review estimates, supplements, and invoices for accuracy
• Track KPIs including gross profit, labor hours, and rework rates
• Assist with budgeting, forecasting, and performance reporting

Facility & Inventory Management

• Maintain shop equipment, tools, and facility cleanliness
• Oversee parts ordering, inventory control, and vendor relationships

Qualifications & Experience

• Minimum 5+ years of experience in collision repair operations
• Prior management or supervisory experience preferred
• Strong understanding of auto body repair processes, estimating, and insurance procedures
• Ability to read and interpret repair estimates and manufacturer guidelines
• Valid driver’s license

Skills & Competencies

• Strong leadership and team management skills
• Excellent organizational and problem-solving abilities
• Effective communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficient with shop management software and estimating systems

Physical Requirements

• Ability to stand, walk, bend, and lift up to 50 pounds
• Exposure to shop noise, chemicals, and equipment

Work Environment

• Auto body shop environment requiring adherence to safety protocols
• Exposure to noise, fumes, paint materials, and shop traffic

Performance Expectations

• Meet or exceed production targets
• Maintain high-quality repair standards with minimal rework
• Keep shop operating safely and efficiently
• Lead a productive, accountable, and engaged team
• Support company profitability and growth objectives

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