Job Description

Content Manager

Are you a storyteller who turns big ideas into content that inspires action? Do you love creating campaigns that drive measurable impact? Join Support Revolution and lead a global marketing team that delivers content people remember.

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About the role:

As our Content Manager, you’ll be at the heart of our marketing engine! You’ll be transforming strategy into compelling stories across websites, blogs, social, case studies, and sales materials. You’ll collaborate closely with the Head of Marketing and global teams to ensure every piece of content is on brand, measurable, and digitally optimized.

This role is part creative, part strategist, and part leader. You’ll inspire a global team, share best practices, and ensure messaging is consistent, impactful, and world-class.

If you’re passionate about content, energized by creativity, and motivated by the impact your words can have on customers and business growth, this role is made for you!

What you’ll be doing:

• Write, edit, and adapt content for web, blogs, videos, campaigns, social media, and sales enablement
• Manage and mentor a global marketing team, driving consistency and quality
• Deliver integrated content packages optimized for digital success
• Collaborate with marketing, sales, product, and leadership to turn insights into engaging and lead-driving content
• Manage external writers, designers, and agencies to scale content production
• Oversee briefs, timelines, and quality to keep content on-brand and on time
• Monitor and report on program outcomes, leveraging insights to propose and implement continuous improvement initiatives that drive operational excellence

What we’re looking for:

• 5+ years in B2B content marketing, marketing communications, or digital marketing
• Proven experience managing global or cross-functional teams
• Exceptional writing and editing skills - you make complex topics clear, engaging, and memorable, keeping it human and personable
• Strong digital marketing knowledge, including SEO, web, email, and social channels
• Comfortable managing multiple projects with tight deadlines
• Knowledge about AI optimisation strategies and how they fit with content plans
• Experience in IT services, managed support, or third-party support preferred

Interview process:

Our hiring process is designed to be efficient and transparent. Here’s what to expect:

1. Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
2. Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
3. Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
4. Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Salary and Benefits:

We offer a competitive salary and a comprehensive benefits package, including:

• Competitive Salary of up to $90,000
• Medical, Dental, and Vision coverage
• 401K retirement savings plan
• Length of Service Awards , including additional annual leave, bonuses, and paid sabbaticals
• Remote Working Model – Work in a way that suits your lifestyle and enhances your productivity
• Employee Assistance Program (EAP) – 24/7 confidential support and counselling services
• Employee Development – A personalized competency framework with training opportunities to advance your career
• Perkbox Perks – Exclusive discounts, cashback, and rewards, plus monthly Flexi Points to spend as you choose

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!

For more details, click here .

(Note: Support Revolution does not accept unsolicited CVs from agencies.)

By submitting your application, you consent to Support Revolution processing your personal data in accordance with our privacy policy , and for the purpose of recruitment for current and future roles. You can withdraw consent at any time.

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