Job Description

Coordinator, Production Operations - New York, 10019, United States of America

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers D2C for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

How we LEAD:

The Production Operations coordinator supports the end-to-end production process by overseeing the execution, tracking, and fulfillment of all manufacturing orders from placement through final delivery. This role ensures accurate and timely movement of goods across vendors, production facilities, and fulfillment centers, maintaining alignment between internal stakeholders, logistics partners, and finance. The coordinator is responsible for maintaining visibility to all inbound and outbound shipments, driving KPIs for On-Time Delivery and end-to-end cycle time, and ensuring all documentation and ERP updates are accurate and current.

How you'll CREATE:

• Oversee complete delivery of shipments and receipts of all products, materials, and supplies for eCommerce, Retail, and Tour channels.
• Enter and maintain updates for each style and order in Navision (ERP) or shared drives; track goods on order, in production (WIP), and in transit to ensure timely delivery.
• Maintain accurate log sheets and dashboards of daily movements and transactions within product management systems and ERP.
• Inspect shipment packing lists and verify against manifests, invoices, or orders to confirm accuracy.
• Provide tracking visibility and enforce ASN protocol to ensure all inbound and outbound shipments are properly logged and visible to downstream teams.
• Perform goods receipt on all incoming products and components into the ERP system.
• Follow up with vendor and 3PL partners to ensure on-time shipment and accurate delivery documentation.
• Coordinate invoice and coding processes with Finance to ensure accurate and timely payment of vendors.
• Manage outgoing and incoming packages to and from vendors, ensuring materials are properly labeled and distributed for internal review or production use.
• Collaborate cross-functionally with Product Development, Logistics, Finance, and Brand Management to resolve issues such as shortages, damages, or specification discrepancies.
• Maintain an organized view of outstanding production orders and related unfulfilled shipments.
• Provide general administrative and reporting support for production and order management activities.
• Contribute positively to team dynamics and support management initiatives to improve efficiency and workflow.

Bring your VIBE:

• Experience in Navision (Microsoft Dynamics) or similar ERP system preferred
• Proficient in Excel, including V-lookups and Pivot Tables
• Proficient in Microsoft Office and Adobe products
• Strong attention to detail and organizational skills
• Ability to work in fast-paced, deadline-driven environment
• Excellent communication and cross-functional collaboration skills
• College degree preferred

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