Customer Success Manager Job at Growth Signals, Atlanta, GA

SkwxVTRIY0wyU2Y2dklZdEgrMy9YaE5Jenc9PQ==
  • Growth Signals
  • Atlanta, GA

Job Description

Customer Success Manager

Location: US Remote (preference for major metro areas in EST/CST such as New York, NY)
Type: Full-time
Stage: Seed-stage AI Startup
Industry: B2B SaaS / Artificial Intelligence

What You'll Do

  • Own a portfolio of early customers—ensuring they achieve meaningful outcomes with our AI platform
  • Lead onboarding, training, and activation for new accounts, driving rapid time-to-value
  • Build deep relationships with users and stakeholders, becoming a trusted advisor
  • Proactively identify risks, troubleshoot challenges, and drive retention and renewal
  • Partner with Sales on expansion opportunities; drive upsell and cross-sell initiatives
  • Collaborate with Product and Engineering to deliver customer feedback and influence roadmap decisions
  • Develop scalable CS processes, playbooks, and workflows from scratch
  • Help define key metrics like NRR, product adoption, and customer health
  • Travel to client sites quarterly to provide white-glove customer engagement

     

What We're Looking For

  • Equivalent of 3+ years in Customer Success, Account Management, or a similar role in B2B SaaS (bonus if in AI, dev tools, or data platforms) AND
  • Minimum of a Bachelor’s degree in Business, Communication, Marketing, or a technical field such as Product Management, Engineering, Software Development, etc.
  • Proven ability to manage the full post-sales lifecycle across onboarding, success, and expansion
  • Passion for emerging technology—especially AI—and ability to translate complex solutions into customer value
  • Excellent communication skills and comfort engaging with technical and executive stakeholders alike
  • Self-starter with a bias for action; thrives in ambiguity and can build systems from the ground up
  • Experience working in seed to Series A-stage environments; adaptable, resourceful, and resilient
  • Familiarity with CRM and CS tools like HubSpot, Salesforce, Notion, or ChurnZero (or eagerness to figure it out fast)

     

Nice to Haves

  • MBA or Masters Degree in a relevant field
  • Exposure to AI products, data APIs, or developer-facing platforms
  • Background working directly with product or in a technical CS role

 

About Us

We’re building the future of AI-driven strategic innovation, and we’re looking for people who are excited to join us at the ground floor. As a seed-stage B2B startup, we’re on a mission to help teams accelerate discovery, validate concepts faster and scale impact across the organization, and we believe customer obsession is our unfair advantage. As an early member of our team, you’ll shape how we engage, retain, and grow our product & customers.

Our Culture

We’re builders, learners, and problem-solvers who take pride in delivering real value to our customers. We believe in fast feedback loops, radical transparency, and taking smart bets. If you’re energized by ambiguity, thrive in startup chaos, and care deeply about helping customers succeed, we’d love to hear from you.

Why Join Us

  • Be one of the first 10–20 employees at a high-potential AI startup
  • Shape not just your role, but how we build and scale
  • Competitive salary + early-stage equity
  • Flexible remote-first culture
  • Opportunity to work directly with founders and shape product and customer strategy
  • Build relationships with innovative customers solving hard problems with AI

Job Tags

Full time, Remote work, Flexible hours,

Similar Jobs

GuideStar Eldercare

Clinical Psychologist Job at GuideStar Eldercare

 ...engaged in presenting innovative research at the Alzheimer's Association International Conferences. Your new role As a Clinical Psychologist with GuideStar Eldercare, you will join in our efforts to provide neuro-behavioral health services to residents in long term... 

AlphaX

Appliance Installer Job at AlphaX

 ...Were hiring an Appliance Installer to support time-sensitive residential and commercial delivery and installation services. This role focuses on safe handling, precise installation, and professional customer interaction in a fast-paced environment. What Youll... 

Intuit Inc.

Principal Financial Analyst, Workforce Planning Job at Intuit Inc.

 ...Intuits mission is powering prosperity around the world. We do this by attracting the worlds top talent, delivering innovative solutions for consumers, small businesses, self-employed professionals, and accounting experts, and leaving the world a better place through... 

Burger King

Restaurant Shift Leader Job at Burger King

 ...Restaurant Shift Leader Reports to: Restaurant General Manager The Shift Leader oversees all Restaurant activities during their...  ...to brand standards for service, food quality, and safety. Creates...  ...experience. Previous fast food restaurant experience required... 

Tecta & Schwickerts

Sheet Metal Foreman/Mechanic Job at Tecta & Schwickerts

 ...everything from built up and modified bitumen roofs to single ply and architectural metal roofing. Whether it's leak repairs, preventative maintenance, custom sheet metal fabrication, or thorough inspections, we've got you covered. Trust Roof Services for reliable, comprehensive...