Job Description

Objective:

Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.

Principal Roles and Responsibilities:

• Supervise the operations of the housekeeping and laundry areas to ensure the achievement of departmental productivity objectives and service quality standards
• Assign guest room housekeeper cleaning station(s)
• Inspect guest rooms after housekeepers are finished. Correct any oversights
• Report guest room status to housekeeper
• Inspect storerooms
• Report due-out status to front desk
• Inspect for needed repairs, reports maintenance problems immediately and follows up to ensure the work has been completed
• Inspect equipment to ensure safe operation
• Performs hiring, training and provides career development for housekeeping staff
• Complete scheduling staff and work according to forecasted occupancy
• Report vacant/clean guest rooms to front desk every two (2) hours
• Administrate lost and found program
• Supervise the preparation of VIP rooms and ensure VIP turndown when needed
• Function as housekeeper as assigned
• Any other duties and tasks as assigned by management

Physical Requirements:

• Carry, lift, push, pull, move, items weighing up to 50 pounds on your own. Heavier items will be a team lift.
• Frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility.

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