Job Description

We are looking for someone IN PERSON who Truly loves customer service to join our team!! You must be available to work in office at our Eagleville, PA location.

Our company, TLC Drain, Sewer and Water Clean up, has been in operation since 2011 but its roots go back many decades. We are currently seeking someone who is driven to join our team. TLC is a family owned and operated business which means we have a vested interest in our employees and our work culture. Our ideal candidate is a caring, self-motivated individual who is focused on helping our callers/customers get help in emergency situations and beyond.

Responsibilities:

As a Customer Service team member at TLC, your primary responsibility will be to ensure our customers receive the care and attention they deserve. You will play a crucial role in booking service calls and providing exceptional support to our clients as well as upper management. What we are looking for in this role:

• Booking the call: Our customers are calling us for a reason and we want them to know they called the right company. Every call is a new opportunity to make a connection.
• Customer Engagement: Interact with customers over the phone with a friendly and helpful attitude. Listen to their needs and provide appropriate solutions and escalate issues when needed.
• Team Collaboration: Work closely with our service technicians and support staff to ensure a seamless customer experience.
• Seeking an individual who is self driven and willing to learn new things.
• Seeking someone who can adapt to an ever changing and challenging role.
• Experience dealing with commercial accounts.
• Experience in deescalation of customer complaints.
• Participate in an on-call rotation, as we are a 24/7 emergency based business. This includes weeknights, weekends and holidays.
• We are looking to fill a full time position. This is a Monday thru Friday position with night and weekend on-call rotations. Must be available to work Saturday day/night and Sunday day/night in the on-call rotation. On-call shifts are WFH.

-Have fun! The candidate that we seek enjoys working with people, developing their expertise, resolving issues and being part of a growing team.

Requirements

Experience in commercial trades is highly valued.

Service Titan experience is preferred but not required.

At least 2 years of experience in customer service is a requirement.

Experience filing permits is a plus but not a requirement.

Experience in the drain and/or restoration industry is a plus but not a requirement.

Motivated and a self starter.

Ability to multitask.

Proficiency on the computer, along with excellent organizational and multitasking skills, is a must.

Being good with people and having a strong team player mindset are essential attributes.

Candidate must have flexibility to work on-call shifts during the week, weekends and holidays in a rotation.

Candidate must be available for shifts that vary during the hours of 7am-5pm Monday thru Friday.

Candidate must understand this in an IN PERSON position.

Benefits

$20-24/Hour based on experience and trades knowledge.

We offer generous PTO to full time employees. 401K with company match, paid holidays and medical/dental/vision benefits.

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