Job Description

Location: Remote - Tampa, FL (EST/CST/PDT preferred)

Employment Type: Contingent Worker (Contract, W2)

Contract Length: 9 months (possible extension)

Compensation: $33 - $37 per hour (based on experience)

Summary of the Role

Join a global project team supporting payroll process mapping and documentation for a big biopharma leader. In this role, you will translate operational workflows into clear process maps, support facilitation with cross-functional subject matter experts, and deliver materials to improve process efficiency. Leverage technology, including AI tools, to drive improvements and ensure up-to-date documentation aligned to business needs.

Key Responsibilities

• Map and document both critical and non-critical payroll processes, adhering to standard formats and guidelines.
• Facilitate and support workshops with subject matter experts to capture and validate process flows.
• Develop opportunity assessment readouts highlighting areas for efficiency, automation, and standardization.
• Support process performance metric collection and collaborate on definition, tracking, and reporting.
• Utilize AI tools (e.g., ChatGPT) to enhance documentation and generate structured materials.
• Coordinate closely with process owners, document owners, and continuous improvement leads for end-to-end accuracy.
• Incorporate feedback and updates as part of the review and finalization cycle.
• Maintain deliverable tracking and provide regular updates to the project team and key contacts.

Required Experience & Skills

• 3+ years’ experience in process improvement, documentation, or operational support roles.
• Experience with process documentation and mapping tools such as Miro, Lucidchart, or Visio.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint).
• Demonstrated ability to effectively use AI tools (e.g., ChatGPT) in documentation and workshop preparation.
• Strong facilitation and collaboration skills with experience engaging global or cross-functional teams.
• Excellent verbal and written communication skills, with attention to detail.
• Strong organizational and project support skills to manage multiple tasks and meet deadlines.

Preferred Qualifications

• Familiarity with payroll, HR, finance, or supply chain process domains.

Top 3 Must Have Skills

1. Process Mapping & Documentation Expertise

2. Facilitation & Collaboration Skills

3. Analytical & Technology-Enabled Problem Solving

Day-to-Day Responsibilities

• Participate in working sessions with Payroll SMEs to capture process details and exceptions.
• Develop and update process maps using Miro, aligning with project conventions.
• Draft and refine opportunity assessment readouts and workshop materials.
• Prepare and support virtual workshop facilitation, including agendas and necessary documentation.
• Leverage AI tools to draft documentation and summary notes.
• Track and manage process documentation inventory, deliverables, and progress.
• Assist in performance metric data capture and maintain alignment with reporting standards.
• Provide weekly progress updates to the project manager/team.

Basic Qualifications

• Bachelor’s degree
• Associate’s degree and 2 years of experience
• High school diploma / GED and 4 years of experience

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