Job Description
This is a remote position.
Join our dynamic team at Laka Group SRL as an Email/Chat Support Specialist in the Civil Engineering industry. In this role, you will play a crucial part in providing exceptional customer service through email and chat communication channels.
Location: United States (Remote)
Pay: $30 - $33 per hour
Responsibilities:
- Respond to customer inquiries and issues promptly and professionally via email and chat
- Provide accurate information and solutions to customers regarding products and services
- Assist customers with order processing, account management, and technical support
- Escalate complex issues to the appropriate teams for resolution
- Maintain detailed records of customer interactions and transactions
Requirements:
- Excellent written communication skills in English
- Proven experience in customer service or support role
- Ability to multitask and prioritize in a fast-paced environment
- Familiarity with CRM systems and help desk software
- Basic knowledge of Civil Engineering terminology is a plus
Qualifications:
- High school diploma or equivalent required
- Associate's or Bachelor's degree in a related field preferred
- Minimum of 1-2 years of experience in customer support
- Strong problem-solving skills and attention to detail
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and inclusive work environment
- Work-life balance initiatives
Requirements
- High school diploma or equivalent required
- Associate's or Bachelor's degree in a related field preferred
- Minimum of 1-2 years of experience in customer support
- Strong problem-solving skills and attention to detail
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and inclusive work environment
- Work-life balance initiatives
Job Tags
Hourly pay, Full time, Remote work,