Job Description

Position Summary

The Hilton Garden Inn Mystic/Groton is looking to hire a Housekeeping Supervisor. This associate will be a core driver of front-line efficiency and effectiveness in the Housekeeping department. This leadership role is critical to ensure the safety, quality, and timeliness standards of the guest experience.

Essential Duties & Responsibilities

• Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded.
• Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office.
• Provides coaching, encouragement, and recognition to staff members when necessary.
• Understands and participates in scheduling of staff
• Participates in the development and execution of training programs for new hires as well as ongoing training for Staff Members.
• Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance.
• Conducts daily stand up meetings with Room Attendants and House Attendants in order to prioritize the day and facilitates feedback from Pack Members.
• Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants; coaches and drives accountability and performance improvement.
• Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; ensures and promotes safety standards in these areas.
• Supervises activities of staff and area to ensure compliance with hotel standards, including the management of time and attendance.
• Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department.
• 2-3 days a week in housekeeping and the other days will be inspecting, supervising staff, assisting in laundry. 

Basic Qualifications & Skills

• High School diploma or equivalent experience
• Prior hospitality or housekeeping experience or equivalent formal education
• Experience with Microsoft Office and general software systems; proficiency in Microsoft Office
• Demonstrated interpersonal and verbal communication skills
• Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Ability to work flexible schedule including nights, weekends, and/or Holidays as needed

Desired Qualifications & Traits

• Previous housekeeping experience
• Experience with choice advantage preferred.
• Time management skills in a fast-paced environment

Physical Requirements

• Ability to lift 30lbs
• Ability to stand/walk for long periods
• Ability to bend, stretch and twist
• Capable of tolerating exposure to chemicals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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