A growing specialty healthcare client of ours is seeking a motivated, detail-oriented IT professional to provide on-site Tier 1 and Tier 2 help desk and desk-side support. This role is critical to maintaining optimal system performance for up to 50 end-users, ensuring swift resolution of hardware, software, and network issues. The ideal candidate thrives in a Microsoft 365-centric environment, enjoys hands-on problem-solving, and values predictable, consistent scheduling.
This is a part-time position (24-30 hours per week) that will be on-site in their Palm Coast office 3 days a week.
Why this role stands out:
Consistent Schedule, No On-Call: This role offers a predictable, part-time schedule (Mon/Wed/Fri) with no on-call or weekend work, making it ideal for someone seeking stability and work-life balance.
Own the Local Site: As the sole on-site IT contact, you'll play a critical role in owning support for the entire office while being backed by a remote Tier 3 team. You’ll get visibility, trust, and the opportunity to take initiative.
Low Red Tape, High Trust: Leadership fosters an environment of autonomy and support. If you’re dependable and communicative, you’ll have the freedom to do your job without micromanagement.
Established Infrastructure: You’re walking into a well-structured environment with clear escalation paths, documentation, and proven systems (e.g., Desk365, AD, GoToConnect).
Opportunity for Growth: You’ll be supporting a fast-growing organization with a management team that prioritizes employee development and advancement.
T he Role You’ll Play
As the Part-Time IT Help Desk Associate, you will be the primary boots-on-the-ground resource in their Palm Coast office. You’ll handle the bulk of Tier 1–2 support events and escalate higher-level issues to the central IT team at headquarters as needed. This position supports mission-critical office operations and contributes to a high-growth organization’s IT stability.
Desk-Side Support: Provide hands-on assistance for desktops, laptops, and peripherals; troubleshoot hardware failures, imaging, and hardware refresh activities.
Help Desk (Tier 1 & 2): Triage tickets in Desk 365, resolve standard issues (password resets, network drive access), and escalate as needed.
User & Security Group Administration: Manage Active Directory accounts, password resets, and group memberships in compliance with security policies.
Asset & Inventory Management: Maintain accurate hardware/software inventories; coordinate equipment procurement and decommissioning.
VPN & Remote Access Support: Assist users with site-to-site and client VPN connectivity to hosted servers.
Escalation & Collaboration: Work closely with the central IT hub for ticket triage and complex troubleshooting.
Be the Go-To Resource: Act as the first line of support for all IT issues on-site, building strong relationships with local users and gaining visibility into all facets of IT operations.
Partner with a Senior IT Team: Regularly interface with a centralized IT group for deeper-level triage and support. Great exposure to enterprise-level systems without the burnout.
Contribute to Process Improvement: Help shape ticketing, escalation, and documentation processes at the local level as the company overall continues to grow.
Flexibility & Reliability: Maintain a predictable schedule (Mon/Wed/Fri, ~8 AM–4 PM) with advance notice of any adjustments.
Background Profile:
We’re looking for a self-starter who can work independently, communicate clearly, and juggle multiple priorities in a fast-paced, collaborative environment. The ideal candidate is professional, approachable, and eager to solve problems face-to-face with end users. You must be dependable, responsive, and confident, working independently while representing the IT team.
1–2 years of help desk, desktop support, or IT generalist experience.
Proficiency with Windows OS, Microsoft 365, and basic networking (SMB, VPN).
Strong customer-service orientation and verbal/written communication skills.
Ability to lift and install desktop hardware; comfortable working in a standard office setting.
High integrity, maturity, and ability to own tasks through to completion.
Preferred (nice to have)
Microsoft365 Fundamentals (MS-900) or CompTIA?Security+ certification.
Experience with Kaseya, DattoRMM, ManageEngine, or TrueNAS.
Familiarity with the Desk365 ticketing system.
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