Job Description

Position Summary

The Program Manager – Student Success oversees and directs the Hope Zone Lead Student Success Navigators (LSSNs), ensuring that individualized Student Success Plans are effectively designed and implemented for a caseload of 30–60 children and their families. This role is responsible for supervising LSSNs, guiding team performance, ensuring alignment with organizational goals, and fostering partnerships with schools, families, and community organizations. The Manager ensures high-quality, consistent support for students, focusing on academic achievement, attendance improvement, social-emotional development, and holistic student success.

This role serves as the primary liaison between Hope Zone LSSNs, school administrators, community partners, and Omega CDC leadership. The Manager reports to the Managing Director of Education Programs.

Essential Duties and Responsibilities

Program Oversight & Staff Supervision

• Supervise and support Lead Student Success Navigators and their respective Student Success Navigator teams.
• Monitor implementation of individualized Student Success Plans across the Hope Zone.
• Track student progress on academic, attendance, and social-emotional goals.
• Conduct regular team meetings, case reviews, and professional development sessions.
• Support LSSNs in coaching SSNs, resolving team conflicts, and ensuring accountability.

Communication & Coordination

• Act as the main liaison between LSSNs, schools, families, and community partners.
• Coordinate schedules, case visits, and collaborative planning sessions with partners.
• Ensure timely, accurate, and professional communications across teams and stakeholders.
• Support LSSNs in connecting students and families with community resources and services.

Data, Reporting & Compliance

• Maintain accurate records in Omega CDC-approved systems.
• Prepare and submit regular reports on student progress, program outcomes, and team performance.
• Review data to identify trends, challenges, and areas for program improvement.
• Ensure compliance with organizational policies, funder requirements, and child welfare standards.

Strategic Leadership & Program Development

• Collaborate with management to set clear, measurable goals for the LSSN team and their SSNs.
• Provide guidance to ensure resources, tools, and information are effectively leveraged.
• Identify and address risks to program success, implementing contingency plans when needed.
• Lead initiatives to enhance student engagement, academic achievement, and social-emotional growth.

Professional Development & Training

• Support onboarding and training of new LSSNs and SSNs.
• Mentor staff for professional growth and future leadership opportunities.
• Implement recognition and reward systems to motivate and retain high-performing staff.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Education & Experience

• Bachelor's degree in education, Social Work, Public Administration, or related field required; Master's preferred.
• Minimum 3–5 years of experience in program management, student services, case management, or supervision.
• Experience with at-risk youth, foster or group home populations, or child welfare systems preferred.

Knowledge

• Understanding of child welfare systems, student success planning, trauma-informed practices, and social-emotional learning.
• Familiarity with school systems, attendance improvement strategies, and community-based support services.

Skills & Abilities

• Strong leadership, coaching, and staff management skills.
• Excellent communication, interpersonal, and collaboration abilities.
• Skilled in data management, reporting, and program evaluation.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Commitment to Omega CDC's mission of equity, education, and community empowerment.

Physical Demands and Work Environment

• Primarily office and school-based work with local travel is required.
• Occasional evening or weekend hours for meetings, family engagement, or community events.
• Prolonged periods at a desk and computer.
• Must be able to lift up to 15 pounds occasionally.
• Reasonable accommodations provided to enable individuals with disabilities to perform essential functions.

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