Remote - Customer Service Representatives - FEMA Job at Onetouch Direct, Remote

SkwxZDQzSUIzaWZ6c0lvdUh1djBVeFZJeUE9PQ==
  • Onetouch Direct
  • Remote

Job Description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing effective products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Position: Remote Customer Service Representatives - FEMA

OneTouch Direct is seeking dedicated and professional Remote Customer Service Representatives to support the Federal Emergency Management Agency (FEMA) program. In this role, you will assist individuals affected by disasters, providing vital information and guidance related to disaster assistance programs.

Primary Responsibilities:

  • Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
  • Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
  • Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
  • Address customer concerns with professionalism and empathy while ensuring a compassionate approach.
  • Collaborate effectively with team members and escalate complex cases when necessary.

Requirements

  • A high school diploma or equivalent is required.
  • Minimum of 1-2 years of customer service experience, preferably in a remote environment.
  • Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Demonstrated ability to handle sensitive situations with discretion and maintain confidentiality.
  • Proficient in the use of computers and various software applications.
  • Reliable internet connection and a quiet work environment.
  • Experience working with governmental or non-profit organizations is an advantage.

Benefits

  • Health Care Plan (Medical, Dental & Vision
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Wellness Resources

Job Tags

Remote job, Full time, Temporary work, Work from home,

Similar Jobs

PCL Construction

Project Manager- Museums & Cultural Exhibitions Job at PCL Construction

 ...integrators, supporting our mission to deliver experiences for Entertainment and Culture Projects. Here's how a Project Manager- Museums & Cultural Exhibitions for our Nassal office contributes to our team: Responsibilities Manages project performance,... 

Novartis

Patent Attorney II Job at Novartis

 ...Description Summary #LI-Hybrid Location: Cambridge, MA United States The Novartis R&D IP Legal team is seeking a new Patent Attorney II to perform, manage, direct, and leverage designated patent and related intellectual property (IP) activities within the... 

Aramark

Runner-Busser - Grill Room at Ringling Museum Job at Aramark

The Runner-Busser is responsible for keeping inventory of transporting, stocking, and cleaning/clearing products to ensure business and customer needs are met. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements...

Intuit Inc.

Lead Android Engineer - AI-Driven Mobile Solutions Job at Intuit Inc.

A leading financial management solutions company seeks an experienced Android Developer to create impactful mobile applications and mentor engineers. Candidates should have 7+ years in developing consumer-facing applications and be proficient in Android technologies like...

Griffin Museum of Science and Industry

AVP, External Affairs (Full-time, Hybrid) Job at Griffin Museum of Science and Industry

 ...Organization Overview: The Griffin Museum of Science and Industry (GMSI) is the largest and most interactive science museum in the Western Hemisphere. The Museum exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to life....