Job Description
Total Flight Solutions has an immediate opening for a Student Success & Admissions Coach to support prospective and active flight training students pursuing their helicopter or airplane pilot goals. This is a full-time, on-site position based out of Triangle North Executive Airport (LHZ), with occasional travel to our Pinehurst campus. You will receive salary compensation with performance-based bonuses tied to onboarding and student retention milestones.
Duties:
- Responding promptly and professionally to incoming inquiries via email, phone, and walk-ins.
- Advising prospective students on training paths, course options, timelines, and expectations.
- Guiding students through onboarding steps, required documentation, and initial setup.
- Tracking student progress and conducting early retention check-ins.
- Maintaining accurate notes, records, and status updates in CRM or internal systems.
- Collaborating with instructors and administrative staff to ensure a smooth training experience.
- Assisting with student success stories and social media-related marketing support.
- Following the student journey through to successful completion of their training.
Requirements:
- Aviation experience and familiarity.
- Strong communication and customer service skills with a professional demeanor.
- Sales-oriented mindset with an emphasis on student needs and success.
- Ability to explain complex processes clearly and effectively.
- Organizational skills with consistent follow-through on tasks and student milestones.
- Highly motivated and available for full-time employment.
- Proficiency with basic computer tools, email correspondence, and data tracking systems.
About Total Flight Solutions: Total Flight Solutions is a North Carolina premier Flight Training and Commercial Aerial Services Provider. From Air Tours to Advanced Pilot Training, we are here to exceed your expectations.
Job Tags
Full time, Immediate start,